MOO is a printing company for the web 2.0 generation. They have become well-known for their neat little cards and stickers, not to mention cute little emails from their printing machines! They also have a chatty blog and a thriving Flickr community. They try to make sure that each touch-point that a customer has with the company is a lovely experience.
The following video from Intruders TV gives a fascinating insight into how they create such a delightful and personable aura: