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Entries from January 30th, 2009

Testing Zappos’ Customer Service Reputation

January 30th, 2009 · 4 Comments · Big Companies, Lovely People, Lovely to Staff

Zappos – the online shoe retailer – is famous for their customer service. When Andrew Warner interviewed Zappos’ CEO Tony Hsieh last year, he put the company’s reputation to the test live on air! Andrew had heard that if a product listed on the Zappos website is out of stock then the customer service team [...]

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Caught On Camera: The Innocent Circus Team

January 30th, 2009 · No Comments · Innocent, Lovely to Staff

Breakings news from Fruit Towers (HQ of innocent drinks): an extraordinary photograph has surfaced on the innocent blog depicting scenes of human pyramid activity! Nothing like a spot of Monday morning team building fun, eh?

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Interview with Etsy CEO Robert Kalin

January 29th, 2009 · No Comments · Lovely People, Small Companies, Sustainability

Etsy is an online marketplace for handmade goods. It’s a fine example of a thriving community website and it’s also a very successful business: in 2008, transactions on the site totalled $100m! Check out Loic Le Meur‘s interview with Etsy CEO Robert Kalin below. Robert talks about the origins of the site, how many the [...]

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Are You Inadvertantly Wasting Fuel?

January 29th, 2009 · No Comments · Climate Change, Environment, Sustainability

Here’s a little tip from the lovely folk at Method that we spotted a while ago on their blog People Against Dirty… When you’ve finished filling up your car with fuel make sure you do up the petrol cap nice and tight – it should click three times – otherwise some of your fuel will [...]

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The OWL

January 28th, 2009 · No Comments · Climate Change, Environment, Small Companies, Sustainability

An OWL arrived at LovelyCompanies.com HQ over Christmas and I thought it was worthy of a quick review… The OWL is a nifty little mobile device that you can put anywhere in your house and it displays your current electricity usage in a couple of different units including pence/hour and kg of greenhouse gas/hour.  A [...]

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Gary Vaynerchuk: The Future of Communities

January 27th, 2009 · No Comments · Affiliates, Big Companies, Lovely People, Small Companies

Gary Vaynerchuk spoke at FOWA Miami 2008 about the importance of the community in building a business. Check out his talk here: I just searched for previous articles about Gary on LovelyCompanies.com to link to and, to my horror, I couldn’t find any! I will definitely tell you more about this wonderful guy soon. In [...]

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Is Jason Calacanis the next Yahoo CEO?

January 8th, 2009 · 5 Comments · Big Companies

Last night on Twitter I think I saw something I wasn’t supposed to see. Click the screenshot on the left to see what I saw. Here’s what it says: JasonCalacanis: “direct @TechCrunch Mike, I told you i can’t comment on the yahoo CEO announcement yet, still finalizing my deal as ceo.” As soon as I [...]

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